Refund policy

Refund and Return Policy

Last updated: September 17, 2026

Cordless & Cozy accepts eligible return requests submitted within 14 days after an order is delivered.

Return eligibility

To qualify for a return, the product must be unused, unworn, and in the condition in which it was received. It must include its original packaging, accessories, labels, and proof of purchase.

Items showing damage, wear, misuse, alteration, or missing parts may not qualify for a refund.

For hygiene and safety reasons, opened or used personal-care, bedding, pillow, towel, sleep-mask, or similar products cannot be returned unless they arrived damaged, defective, or incorrect.

Requesting a return

Contact us at trxpzyougin@gmail.com within 14 days of delivery. Include your order number, the item you want to return, and the reason for the request.

Do not return an item until you receive return instructions. Items returned without authorization may not be accepted.

Return shipping

Responsibility for return-shipping costs will be determined case by case and communicated before the return is authorized.

If an item arrived damaged, defective, or different from what was ordered, Cordless & Cozy will provide an appropriate solution and cover reasonable return-shipping costs when a return is required.

Original shipping charges are nonrefundable unless required by law or the return resulted from our error.

Damaged, defective, or incorrect products

Inspect your order promptly after delivery. Contact us as soon as possible if an item is damaged, defective, or incorrect. Include clear photographs of the product, packaging, and shipping label.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate solution.

Nonreturnable products

The following products generally cannot be returned:

Gift cards
Clearance or final-sale products identified as nonreturnable
Used, altered, or damaged products
Opened hygiene-sensitive products
Personalized or custom-made products
Products prohibited from return by applicable law

These restrictions do not limit rights that cannot legally be excluded.

Refunds

We will inspect approved returns and notify you whether the refund was accepted. Approved refunds will be issued to the original payment method.

Banks and payment providers may require additional time to post the refund. If more than 10 business days have passed since we approved your refund, contact us at trxpzyougin@gmail.com.